If shipments arrive in broken or damaged condition, the customer shall report this incident to the transportation/freight company and file a claim. customer shall notify Manufacturer’s Customer Service Department immediately of such situation and provide all details available to the customer. If concealed damage to the Product is discovered, the customer shall contact the transportation company to file a claim, then contact the Manufacturer’s Customer Service Department immediately with details. The manufacturer shall not be responsible for issuing credits for the Products or for any transportation charges for the Products damaged due to actions of the transportation/freight company.
If any defective Product is discovered, the customer shall notify the Manufacturer’s Customer Service Department with details. The manufacturer shall issue a Returned Materials Authorization (“RMA”) number to be used on all correspondence relating to the shipment containing defective Products. If the Manufacturer issues an RMA Number to have the defective Product returned, the customer shall return any defective Products to the Manufacturer at the address specified by the manufacturer, freight prepaid, within 10 working days of receipt of an RMA. The manufacturer shall inspect the Products returned by the customer and if the Manufacturer determines in its sole discretion that defective Products were shipped, the Manufacturer shall at its option and expenses, either repair or replace properly rejected Products. The manufacturer shall in its sole discretion, either (i) issue credit to the customer for the transportation charges incurred by a customer with respect to defective Products, or (ii) prepay transportation charges incurred by the customer in connection with the return of the defective Products.
If the customer wishes to return any Products to the Manufacturer after the acceptance of the Products, the Products must be in a good, unused condition and such return must be made within one (1) year from the date of delivery. customer can only return the Product for invoice credit after receiving a Return Authorization Number from the Manufacturer’s Customer Service Department. customer shall contact Manufacturer’s Customer Service Department for a Return Authorization Number to be used on all correspondence before shipping any Products. If the Manufacturer issues a Return Authorization Number to have the Product returned, the customer shall return any Products to the Manufacturer at the address as specified by the Manufacturer, freight prepaid, within 10 working days of receipt of a Return Authorization Number. Credit (net of discounts) shall be issued after receipt and inspection of the Products by Manufacturer and only if the Products are determined in Manufacturer’s sole discretion to be in good, unused condition. A 15% restocking fee will be charged on such returns.