Technical Support

ThermaZone Thermal Therapy uses specially engineered therapeutic heating and cooling pads to deliver body surface therapy to most areas of the body. The device is easy to use and ready when you are.

• Select and attach the pad that targets the specific area of pain or treatment (see Pads section)
• Place the device on a flat surface (table, desk, nightstand, etc.) and plugin
• Turn on the device
• Adjust the temperature (heat or cool) to the desired temperature level
• That’s it! ThermaZone® will consistently provide the chosen, desired temperature throughout the duration of use.

ThermaZone leverages thermo-electric technology to circulate a consistent flow of water through physician-designed micro-channels, which have been engineered to target specific musculoskeletal pain areas. Unlike other heating & cooling devices that have to be constantly filled with ice, placed in the freezer, or heated in the microwave, thermoelectric technology uses a Peltier system to efficiently and effectively cool or heat a small amount of fluid to the desired temperature and then hold it there for as long as it’s needed.

After you have selected the temperature level desired for your therapy, the pad will inflate slightly as the water circulates; creating a combination of light compression and temperature. The hands-free cooling or heating pads are Velcro-compatible for form-fitting adjustability.

• ThermaZone Quick Start Guide
• Instruction Manual

 POSSIBLE FIXES

1. First, check to see if heat will work. If the unit will heat, it will cool and is not malfunctioning. If it does not heat, you will need to return the unit for a replacement. If it does heat, move to the following fixes...
2. It is possible that the timer was engaged during the initial setup and is affecting cooling. Power off the device and disconnect the power source and wait 30 seconds for the device to reset. Restart the device and be sure not to engage the timer (do not press + or - after first powering on).
3. It is possible that the water reservoir is over-filled or has a water bubble blocking water flow. Power off the device and empty the water reservoir by carefully tilting it over the sink so water can leave the fill area. Refill when complete and try powering on again.
4. The pad may have been applied too tightly which may possibly kink the water channel. Try reapplying the pad so that it fits comfortably but not too tight.

POSSIBLE FIXES:

If you find that the cooling or heating system is not working properly on your device, it is possible that the safety switch has been activated because the device was getting too hot. This may be caused by a blockage of the air intake vent that is used to cool the pump. If this occurs, turn the device off and make sure that there are no objects (e.g. clothing) within six inches of the device. The switch will automatically reset after a few minutes. Upon resuming use, ensure that the power of the device is set to a lower level temporarily (level 5). Never use a power adapter other than the one provided with the device

POSSIBLE FIXES:

Some users have noticed that wearing the pad too tightly can reduce the maximum heat and cool that the device can achieve. If this happens, try loosening the pad and resuming use.

POSSIBLE FIXES:

• If the green light on the AC/DC adapter does not turn on, the adapter could be defective or overused.*
• There is a possibility that, over time, the power fuse in your device may need to be replaced.*

• If the power supply plug connection malfunctions it could be broken or defective and not making the proper connection.
• If there is a kink in the pad or hose, the unit will automatically stop pumping water into the pad and the water will circulate inside the device until the obstruction is released.

 *If part of your device needs to be repaired or replaced, please call us at 877.901.9663 or notify us online. You should not attempt to fix the device yourself or allow someone to fix it. Attempting to repair the device yourself will result in the invalidation of the Warranty.