Product Troubleshooting

Issue: Unit isn’t cooling:

Possible Fixes

Issue: Unit isn’t heating or cooling – Fail Safe Switch Function:

Possible Fixes:

If you find that the cooling or heating system is not working properly on your device, it is possible that the safety switch has been activated because the device was getting too hot. This may be caused by a blockage of the air intake vent that is used to cool the pump. If this occurs, turn the device off and make sure that there are no objects (e.g. clothing) within six inches of the device. The switch will automatically reset after a few minutes. Upon resuming use, ensure that the power of the device is set to a lower level temporarily (level 5). Never use a power adapter other than the one provided with the device.

Issue: Unit does not seem hot or cold enough – Ensure maximum heat or cool:

Possible Fixes:

Some users have noticed that wearing the pad too tightly can reduce the maximum heat and cool that the device can achieve. If this happens, try loosening the pad and resuming use.

Issue: Unit is not getting power – Adapter malfunction or Power fuse failure:

Possible Fixes:

Other issues to consider:

*If part of your device needs to be repaired or replaced, please call us at 877.646.1222 or notify us online. You should not attempt to fix the device yourself or allow someone to fix it. Attempting to repair the device yourself will result in the invalidation of the Warranty.